Last Updated: July 2026
1. Agreement to Terms
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and NITISARA Private Limited (“Nitisara,” “we,” “us,” “our”), governing your access to and use of the website https://nitisara.org and our SaaS platform, including TradoNova, XEmission, and ColdChain IQ (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
The Services are intended for internal business use by our Users and are not intended for personal, household, or consumer use.
2. Eligibility
You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that you meet this requirement and that you have the authority to bind your organisation to these Terms, where applicable.
3. Accounts
3.1 To access certain features, you must register for an account, providing accurate and complete information.
3.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
3.3 Account linking via third-party social media platforms is not supported.
3.4 You must notify us immediately of any unauthorised use of your account.
4. The Services
4.1 The Services are provided as a web-based platform (“Software-as-a-Service”). No downloadable software is provided; the Services are accessed via browser or deployed at your production/infrastructure unit as agreed separately in writing.
4.2 We may update, modify, or discontinue features of the Services at any time, with reasonable notice where the change is material.
5. Fees and Payment
5.1 The Services are offered on a pay-per-use basis; no recurring subscription applies unless separately agreed in writing.
5.2 Accepted payment methods: Visa, Mastercard, and UPI.
5.3 Payments may be made in USD or INR, as specified at the time of transaction.
5.4 All fees are exclusive of applicable taxes unless stated otherwise.
5.5 Refunds: Payments are generally non-refundable. We may, at our sole discretion, consider refund requests on a case-by-case basis; approval of one request does not obligate us to approve future requests.
6. Prohibited Uses
You agree not to:
6.1 Use the Services to advertise or offer to sell goods or services to other Users or third parties;
6.2 Sell, rent, lease, or otherwise transfer your account/profile to any third party;
6.3 Use the Services for any unlawful purpose or in violation of any applicable law;
6.4 Attempt to gain unauthorised access to the Services, other accounts, or our systems;
6.5 Interfere with or disrupt the integrity or performance of the Services.
7. User Content
7.1 The Services are not designed for public content posting, comments, or reviews.
7.2 Where you upload work-related documents, files, or data to the platform for the purpose of using the Services for operational purposes (e.g. shipment, trade, or emissions data), you retain ownership of such data, and grant us a limited licence to process it solely to provide the Services, subject to our Privacy Policy.
8. Intellectual Property
8.1 All content, trademarks (including the NITISARA name and mark), logos, and materials on the Services are owned by or licensed to Nitisara and protected under applicable intellectual property laws.
8.2 Nothing in these Terms grants you any right to use our trademarks without prior written consent.
9. Copyright Infringement Notices
If you believe content on the Services infringes your copyright, please notify us in writing at [contact@nitisara.org ], including: (a) a description of the copyrighted work; (b) the location of the allegedly infringing material; (c) your contact details; and (d) a statement of good-faith belief that the use is unauthorised. We will investigate and take appropriate action.
10. Third-Party Links
The Services may contain links to third-party websites, including partner and business websites, that we do not own or control. We are not responsible for the content, accuracy, or practices of such third-party sites. Access to third-party sites is at your own risk.
11. Project References and Case Studies
11.1 Our website, including the Solutions page (https://nitisara.org/solutions/), may reference or describe past or ongoing B2B and B2G projects, pilots, or engagements undertaken by Nitisara (“Project References”), including illustrative performance figures (e.g. emissions reductions, efficiency improvements).
11.2 Project References are provided for general informational purposes only. They do not constitute a warranty, guarantee, or representation that similar results will be achieved for any other engagement, and figures cited (such as pilot performance metrics) reflect specific project conditions that may not be replicable.
11.3 Project References may describe work undertaken for or with third parties, including government bodies and commercial partners. Nothing in these descriptions should be construed as disclosing confidential client information beyond what is publicly stated, and any reliance on such references for procurement, partnership, or investment decisions should be independently verified with us directly.
12. Disclaimers
12.1 The Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
12.2 We do not warrant that the Services will be uninterrupted, error-free, or fully secure.
13. Limitation of Liability
13.1 To the maximum extent permitted by law, Nitisara’s total liability arising out of or relating to these Terms or the Services shall not exceed the total fees paid by you to Nitisara in the 12 months preceding the event giving rise to the claim.
13.2 Nitisara shall not be liable for any indirect, incidental, consequential, or punitive damages.
13.3 Nothing in this section limits liability that cannot be limited under applicable law (e.g. gross negligence, wilful misconduct, or fraud).
14. Indemnification
You agree to indemnify and hold harmless Nitisara, its officers, employees, and affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Services.
15. Term and Termination
15.1 These Terms remain in effect while you use the Services.
15.2 We may suspend or terminate your access for breach of these Terms, non-payment, or at our discretion with reasonable notice.
15.3 You may terminate your account at any time by written notice to us.
16. Governing Law
These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.
(Note: You have Users in the EU/UK/EEA and the US. Indian governing law is fine for the contract itself, but mandatory local data-protection law — e.g. GDPR data rights — survives independently and is addressed in the Privacy Policy.)
17. Dispute Resolution
17.1 Informal Negotiations. In the event of a dispute, controversy, or claim arising out of or relating to these Terms or the Services, the parties agree to first attempt to resolve it through informal negotiations conducted in good faith.
17.2 External Legal Consultation. If the dispute is not resolved through informal negotiations within a reasonable period, either party may seek external legal consultation, and the parties may thereafter pursue any remedy available to them under applicable law, including recourse to the courts of competent jurisdiction in India.
18. Industry-Specific Compliance
18.1 Role of the Platform. The Services are provided as tools to support trade, emissions tracking, and cold-chain logistics data management. Nitisara is not a customs broker, freight forwarder, licensed trade agent, or accredited emissions verification body, and does not act as your compliance advisor for any purpose.
18.2 User Responsibility for Trade Compliance. Where you use the Services in connection with import/export activity, you remain solely responsible for your own compliance with applicable Indian foreign trade law and regulation, including but not limited to the Foreign Trade Policy and rules issued by the Directorate General of Foreign Trade (DGFT), obtaining and maintaining a valid Importer-Exporter Code (IEC) and correct ITC-HS product classifications, and compliance with the Customs Act, 1962 and related customs regulations. Nitisara does not verify, certify, or guarantee the accuracy of any classification, licensing status, or customs treatment generated or referenced through the Services.
18.3 Emissions and Carbon Accounting Data. Where XEmission is used to calculate, track, or report emissions data, such outputs are provided for informational and internal business purposes only. They do not constitute a certified audit, verified statement, or formal disclosure under any specific carbon accounting or reporting standard (e.g. the GHG Protocol, ISO 14064, or applicable BRSR/ESG disclosure norms), unless expressly agreed in a separate written engagement. You remain responsible for ensuring any external disclosure, regulatory filing, or client-facing reporting based on this data meets the specific standard required for your purpose.
18.4 MSME and Startup Status. Nitisara holds Udyam (MSME) Registration and DPIIT Startup India recognition. These are government recognitions of Nitisara’s own status as a business and do not extend any regulatory benefit, exemption, certification, or compliance guarantee to Users of the Services.
18.5 No Warranty of Regulatory Currency. Trade, customs, and emissions-reporting regulations in India change frequently. Nitisara will make reasonable efforts to keep the Services aligned with current requirements but does not warrant that the Services reflect the most recent regulatory changes at all times. You are responsible for independently verifying compliance requirements applicable to your business.
19. Marketing Communications
We may send you service-related and marketing communications via email. SMS communications are not currently sent but may be introduced in future, subject to your consent where required by applicable law. You may opt out of marketing communications at any time.
20. Changes to These Terms
We may revise these Terms from time to time. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
21. General Provisions
21.1 Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
21.2 Entire Agreement: These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Nitisara.
21.3 Assignment: You may not assign your rights under these Terms without our prior written consent.
22. Contact
NITISARA Private Limited
Registered Office: New Delhi, India
Email: contact@nitisara.org